Returns & Exchanges

At Duma Official, we want you to be completely satisfied with your purchase. If your garment doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging with all tags attached, ensuring the garment is unworn and in its original condition.

• 3.
  Ship It Back

  Print your prepaid shipping label and drop off the package at any authorized carrier location or schedule a pickup.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.